Primo Business VoIP.
Smarter calling for modern business.
Stay connected with crystal-clear voice quality, powerful cloud features, and the flexibility to work from anywhere. Primo Business VoIP gives your team professional phone tools built for the way business happens today – whether you’re in the office, at home, or on the road.
Choose a plan that fits your call volume, then add as many extensions as you need. It’s business calling made simple, scalable, and seriously smart.
Small Plan – $20+GST/month
120 fixed-line minutes | 150 mobile minutes
Ideal for small teams or light call volumes.
Medium Plan – $35+GST/month
180 fixed-line minutes | 300 mobile minutes
Great for growing businesses with regular customer contact.
Large Plan – $50+GST/month
240 fixed-line minutes | 480 mobile minutes
Perfect for busy offices and customer-facing teams.
All plans include full access to Hero Cloud PBX and AI Voice features at no extra cost.
Cloud PBX – Built For Business.
Our Cloud PBX lets you take calls, manage extensions, and control your business comms from anywhere – no clunky on-site hardware needed. Connect via desk phone, laptop, or mobile using Hero Connect.
Included features.
Unlimited extensions – Add as many users or locations as you need
Auto attendant – Create custom menu options to direct calls where they need to go
Call recording – Improve training, compliance, and customer experience
Advanced voicemail – Get messages delivered straight to your inbox with AI-powered transcriptions
Call forwarding & waiting – Keep your calls flowing, even when you’re busy
Caller ID & notifications – Know who’s calling and never miss a thing
Call queueing & Hunt groups – Smart routing for up to 10 agents or numbers
Multi-site support – Operate seamlessly across multiple offices or remote teams
Network call forward – Stay reachable even during power or internet outages
AI Voice Tools – your built-in call assistant.
Take your communications to the next level with Hero’s AI-powered voice tools – included free with every Primo Business VoIP bundle.
Smarter insights mean better service, faster responses, and less admin.
Call transcription & summary – Automatically convert conversations into searchable text and quick summaries
Call sentiment analysis – Understand how customers feel during calls
Voicemail transcription – Scan and share important messages instantly
Why Primo Business Phone?
Whether you’re a one-person office or a multi-site operation, Primo Business Phone solutions give you professional grade communications that keep pace with your business.
Smarter insights mean better service, faster responses, and less admin.
Local team, local support – Real people in Taranaki ready to help
Scalable solutions – Grow from one line to many without major changes
No fuss setup – We’ll handle the onboarding and number transfers
Work anywhere – Keep your business number on your mobile with Hero Connect