Customer Success Technician.

Sara da Silva is one of the best-travelled members of the Primo team.

Born in Brazil, her dad’s work saw the family travel to Botswana, South Africa, New Zealand, Dallas, Texas, and now she’s back to New Plymouth.

She joined the Primo help desk in late July and has been enjoying the positivity and support, while also studying online for a degree in Cloud Engineering.

Sara’s also enjoying the positive attitude of the customers who are eager to jump in to fix any issues together. She says troubleshooting is a two-way street, and Primo’s customers are always ready to give things a go!

Customer Success Technician.

Erwin Pangilinan is one of the friendly voices on the Primo help desk.

With a Master’s degree in IT from Auckland’s Whitecliffe College and an engineering degree from the Philippines, Erwin brings a solid technical skillset to the team. He’s worked as an engineer in Singapore, where he also volunteered at a bird park – he’s all about helping out!

At Primo, he’s diving into wireless broadband tech and all things connectivity, and sharing his own skills and his passion for customer service. Outside of work he enjoys exploring nature on his bike and hanging out with his ginger cat, Waffles.

He’s loving the fun, supportive vibe at Primo and says every day comes with a good laugh.

Business Development.

Born in Hamilton (Ngāti Maniapoto) and raised in Wanganui, Mark spent much of his life in Melbourne, where he worked in IT roles, including IT Technician, Helpdesk, and Network Administration.

He also operated his own IT business in Melbourne, focusing on Wide Area
Networking and Citrix solutions.

Over time, Mark developed a strong interest in Sales and Marketing, leading him to shift from technical roles to focus entirely on these fields.

After leaving Melbourne, Mark relocated to Whitianga, where he lived for 11 years before moving to Taranaki 4 years ago.

He is a father of three children (ages 11, 8, and 2), a keen surfer, and has a passion for buying and selling guitars

The Percussive Problem Solver.

He’s a man of many parts, having been a barber for 10 years after leaving New Plymouth Boys High.

He’s also had a stint in the music retail sector which is handy as he’s also a drummer – his current band, Gatekeepers, has an album out.

After a stint across the ditch cut short by the pandemic, he’s glad to be home in New Plymouth and helping out anyone calling Primo’s help desk. And in his spare time, he notches up some quality time with computer gaming.