My Primo

Welcome to the Primo Portal.

Use the MyPrimo Portal to.

View your data-use

Buy top up data packs or set up an auto top-up option

View all invoices and pay current invoices

Pay with credit card (2% transaction fee applied)

View call records for your Primo Phone (VoIP – voice over internet)

Ticketing system to request and manage your technical support enquiries.

Click / Tap Here To Login

Primo Mobile Text Shortcodes

Hi, thanks for being a Primo Mobile customer, we hope you are enjoying the experience!

To make it even easier for you, we now have text short codes to help you manage your mobile plan.

You can text HELP to 8255. You will get a text back with all the text codes we currently have, or reply to the text with your question and we will get back to you during normal business hours.

Or, simply text the following key words to 8255

DATA - See remaining mobile data

ADDON1G - Add 1GB Data Add-on ($7)

ADDON5G - Add 5GB Data Add-on ($25)

Please note that delays may occur in the response, this is normal.

When data top ups are completed you will get either:

Top up Successful:

Success! 1GB (or 5GB) of Add-on Data has been added.
X GB Data Remaining. Y GB Add-on Data Remaining.

Top up Failed:

An error occurred, please try again. If the error persists, please contact us!

Remember to save 8255 to your mobile phone address book for easy access! We hope you enjoy this extra feature.

We are always here to help, so if there is any further assistance you need, feel free to contact our Customer Success Team on 0800 123 774.

WIN A BRAND NEW IPHONE 17!

Two lucky Primo customers will each take home a brand-new iPhone 17.
All you need to do is sign up for a new Primo Mobile plan during October or November to be in the draw.

Click or Tap here to sign-up

 

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