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Multiple PC’s / Wireless Router

If you want to connect more than one device then an indoor wireless router will be required.

Primo provides a router free with your connection and it comes fully pre-configured with your user details and passwords.  Configuration changes can only be performed by Primo.  Primo will supply a replacement if your router fails unless you are found to be at fault, in which case you will be charged for the replacement.  Talk to us about specialised routers, POA.

A $199 charge will be added to your final account and will be credited back when your router is returned within 14 days should you choose to disconnect from Primo.

Installation costs

Free connection with 24 month contract

▶ Router included

▶ Early disconnection fee of $299 applies

Connection with no contract – $299.00 (ex GST)

▶ Router included

Wireless install costs are based on line of sight to our current towers and may incur additional setup costs, take a look at our Rural Wireless and RBI installation info page for more details on our process.

Primo provides free technical and fault finding support for all Primo gear, however where a fault is found to have been caused by the customer, and/or a technician is called to site, we reserve the right to charge for the call out and any equipment replaced.

All connections must be plugged into a surge protection board – if you do not have one, our technician can supply one at install for $25.

Optional – stay connected during a local power cut, install a UPS (Uninterrupted Power Supply – battery backup) – find out more here.

Router courier fee $20 or picked up from our office.

Moving business? Contact our helpdesk for further information about reconnecting>/p>

Key Benefits of Rural Wireless For Business

▶ Primo Rural Business Wireless links are high quality with a low latency.

▶ You get speed, performance, and reliability all rolled into one service.

▶ Improved Wide Area Network (WAN) connectivity across multiple sites.

▶ Improved information sharing, and tools across multiple sites.

▶ Cloud computing and Software as a Service (SaaS) applications.

▶ IP telephony to deliver improved integration of voice communications.

▶ High definition video conferencing across multiple sites/companies.

▶ One free fixed/static IPv4 IP address for servers, VPN’s, etc.

Connection Performance

Actual user speeds will vary and are affected by various factors including the hardware and software used, number of devices, time of day, and where the data is coming from.

In order to get the best performance out of your Primo Fibre connection, we recommend;

▶A quality modem that is capable of supporting ultrafast speeds, such as the business grade ones provided by Primo for fibre connections.

▶A high-spec laptop or PC, running the latest operating system with all drivers up to date.

▶For optimum speeds cabling directly to your modem with an ethernet cable is better than Wi-Fi, which can have a large impact on speed.

The Equipment

▶All equipment supplied to you during the installation remains either the property of PrimoWireless Ltd or the Local Fibre Company (LFC).

▶Primo gear supplied may be pre-loved, this is our way to reduce, reuse and recycle.

▶The router supplied remains the property of Primo. Primo will manage the router, and configuration changes can only be performed by Primo.

▶Primo will supply a replacement if your router fails unless you are found to be at fault, in which case you will be charged for the replacement.

▶A $199 (excl GST) charge will be added to your final account if your router is not returned within 14 days should you choose to disconnect from Primo.