Residential Fibre Plans

Home Fibre Broadband

Increase your speed and productivity with Primo home fibre broadband!
Primo Ultra-Fast Fibre is available throughout Aotearoa New Zealand.

Do more online at the same time. Work, play, stream and download without waiting around!
Free technical support from our local, friendly team.

+ Bundle with a Primo Mobile plan and save $10 every month on your broadband connection!
(Not available on Fibre Starter Plan)

 

+ Add a Primo Home Phone for only $10 every month!

Advertised plans effective from November 1st 2024. All prices are the monthly charge and include GST.

Reported speeds shown are national peak time average speeds based on the Commerce Commission’s Measuring Broadband New Zealand (MBNZ) report

Installation Info

12 month contract

Free connection.

Primo supported router included.*

Early disconnection fee of $149 applies.

Open term / No contract

Free connection.

Purchase Primo router for $149.

Primo router rental for $5/mth or BYO router.

Moving house? Contact our Customer Success Team for further information about reconnecting.

Primo provides free technical and fault finding support for all on-contract terms and Primo supplied gear, however where a fault is found to have been caused by the customer, and/or a technician is called to site, we reserve the right to charge for the call out and any equipment replaced.

Router courier fee $20 or picked up from our office.

*Post contract – Primo router rental $5/mth or buy out remainder of router $89 or re-sign new 12 month contract.

For your guide to the Tuatahi First Fibre installation process click here or Chorus installation click here.

Plan changes

Plan changes can be requested at any time and take effect on 1st of the month.

Plan Changes requiring a speed change, incur a fee of one month's charge of the new plan, or sign a new contract and it's free.

Connection Performance

Actual user speeds will vary and are affected by various factors including the hardware and software used, number of devices, time of day, and where the data is coming from.

In order to get the best performance out of your Primo Fibre connection, we recommend;

▶ A quality modem that is capable of supporting ultrafast speeds, such as the Fritzbox provided by Primo for fibre connections.

▶ A high-spec laptop or PC, running the latest operating system with all drivers up to date.

▶ For optimum speeds cabling directly to your modem with an ethernet cable is better than Wi-Fi, which can have a large impact on speed.

Primo Home Phone

You can get rid of your copper phone lines altogether and move to our Primo Phone service for only $10.00 (incl GST) per month per line - click here for more info.

Includes 2000 local and 120 national calling minutes, caller ID, call waiting and voicemail.

Low calling charges for mobile and international calls – Take a look here for toll rates (PDF)

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