Home 
Products
My Primo
About
Help
120 ANYTIME
120GB
3G & 4G LTE Networks
Up to 30 Mbps
Residential and Business RBI Plans
Along with our own Wireless network, RBI connectivity (Rural Broadband Initiave) gives us extended coverage using 3G & 4G technology over the Vodafone network.
To find out if RBI is available at your home or business phone us on 0800 123 774.
OFF PEAK DATA ADD-ON
Unlimited* data between Midnight and 5pm - 7 days a week
For $25/month* you can bundle the Off Peak Data add-on to your plan.
The off-peak period is from 12am to 5pm, so you get 17 hours unlimited data use during this time.
Call our helpdesk 0800 123 774 to order.
*Vodafone will invoke its fair use policy if there is identifiable abuse of the system. Off peak data does not roll over. Normal overage fees apply once your peak data plan is exhausted during the month. Once purchased, the data add on remains in place until you request Primo to remove it. Includes GST.
200 ANYTIME
200GB
3G & 4G LTE Networks
Up to 30 Mbps
$149
Advertised plans are current as at 1st April 2020
All prices are the monthly charge in NZD and include GST for Residential and exclude GST for Business. Terms and conditions apply and can be downloaded from here.
Advertised connection speeds are subject to environmental factors such as location, line-of-site, noise/interference, network usage and capability. RBI is a best effort service.
4G service is only available on 4G plans and is not guaranteed or available in all areas. 3G RBI is the base service where 4G is not available.
From 20 August 2019 Vodafone is introducing a traffic management policy and the maximum download speed will be 30Mbps across the network, there are no guarantees on speeds delivered.
Our Standard Terms and Conditions (STC's) apply to all services supplied by Primo and therefore once supplied, are agreed to by the Customer (you).
-
Installation Costs Open or Close
Install costs are based on line of sight to the RBI towers and additional setup costs may occur. Take a look at our Rural Wireless and RBI installation info page for more details on our process.
Connection with 24 month contract - $199 (GST inclusive Residential, ex GST for Business), payable prior to or on day of install.
- Modem included*
- Includes full onsite support from our team of technicians.
- Early disconnection fee of $379 if cancelled in the first 12 months, and $189 thereafter (GST inclusive Residential, ex GST for Business).
Moving house or business? Talk to us about a new connection.
All connections must be plugged into a surge protection board - if you do not have one, our technician can supply one at install for $25.
Optional - stay connected during a local power cut, install a UPS (Uninterrupted Power Supply - battery backup) - find out more here.
*when contract ends, modem rental of $5/month applies
-
Payment terms Open or Close
All customers on RBI are required to pay their accounts by direct debit. Payment will be direct debited from your nominated bank account on the 1st business day on or after the 5th of the month.
-
Data Caps Open or Close
Data Caps
To help you stay in control of your usage and limit excessive overage charges, we stop your connection when you reach your cap. To get started again simply purchase a data pack.
-
Data Packs Open or Close
Data Packs
These are available in 10GB lots for $20 (incl GST) and are purchased online 24/7 via the Primo Portal.
Data pack data is for use anytime and rolls over month to month until used up. It expires six months after purchase.
-
RBI Phone Line Open or Close
RBI Phone Line
You can get rid of your copper phone line all-together and move to our RBI Phone service for only $20.00 (incl GST) per month.
This includes free local and national calls and includes free Caller ID. Mobile and other call charges apply.
Other call features such as Voicemail, Call Diversion and Call Waiting are available as an additional cost.
Do you call Australia or other countries often? Then check out our calling add-ons too!
Click here for more info on our RBI Phone.
-
The Equipment Open or Close
All equipment (including SIM card) supplied to you during the installation remains the property of PrimoWireless Ltd. Primo will manage the modem, configuration changes can only be performed by Primo. Primo will supply a replacement if your modem fails unless you are found to be at fault, in which case you will be charged for the replacement.
A $199 charge (GST inclusive for residential, ex GST for business) will be added to your final account if your modem is not returned within 14 days should you choose to disconnect from Primo.
-
Static IP addresses Open or Close
These plans do not come with a free Static IP address. Static IPs can be purchased for $5 per month (GST incl).
-
Technical Support Open or Close
We are available by phone during our business hours; which are 9am - 5:30pm weekdays.
You can also contact us by email 24/7, 365 days a year.
Business customers also receive priority technical support as well as access to our afterhours emergency fault service.
Business After Hours
We provide a free emergency business after hours calling service. This service is only free to customers paying for business or corporate plans*.
Selecting this option on our 0800 123 774 phone service will direct you to an on call technician.
IF YOU ARE NOT A BUSINESS PLAN CUSTOMER AND CONTINUE WITH THIS OPTION YOU WILL BE CHARGED $99.
*For avoidance of any doubt, the emergency after hours calling service is not free to 'businesses' who pay for a residential plan.
Contact Primo
Technical Support: helpdesk@primo.nz
Account Queries: accounts@primo.nz
Physical Address: 123 Molesworth Street, New Plymouth, 4312
Postal Address: PO Box 6, Inglewood, 4347
Phone: 0800 123 774
Our normal office hours are:
9am till 5:30pm, Monday to Friday. (Closed on all Public Holidays)