Install costs are based on line of sight to the RBI towers and additional setup costs may occur.  Take a look at our Rural Wireless and RBI installation info page for more details on our process.

Connection with 24 month contract - $199  (GST inclusive Residential, ex GST for Business), payable prior to or on day of install.

• Modem included*
• Includes full onsite support from our team of technicians.
• Early disconnection fee of $379 if cancelled in the first 12 months, and $189 thereafter (GST inclusive Residential, ex GST for Business). 

Moving house or business? Talk to us about a new connection.

All connections must be plugged into a surge protection board - if you do not have one, our technician can supply one at install for $25.

Optional - stay connected during a local power cut, install a UPS (Uninterrupted Power Supply - battery backup) - find out more here.

*when contract ends, modem rental of $5/month applies

All customers on RBI are required to pay their accounts by direct debit.  Payment will be direct debited from your nominated bank account on the 1st business day on or after the 5th of the month.

Data Caps

To help you stay in control of your usage and limit excessive overage charges, we stop your connection when you reach your cap.  To get started again simply purchase a data pack.

Data Packs

These are available in 10GB lots for $10 (incl GST) during lockdown (regular price $20) and are purchased online 24/7 via the Primo Portal. 

Data pack data is for use anytime and rolls over month to month until used up.  It expires six months after purchase.

RBI Phone Line

You can get rid of your copper phone line all-together and move to our RBI Phone service for only $20.00 (incl GST) per month.

This includes free local and national calls and includes free Caller ID.  Mobile and other call charges apply.

Other call features such as Voicemail, Call Diversion and Call Waiting are available as an additional cost.

Do you call Australia or other countries often?  Then check out our calling add-ons too!

Click here for more info on our RBI Phone.

All equipment (including SIM card) supplied to you during the installation remains the property of PrimoWireless Ltd.  Primo will manage the modem, configuration changes can only be performed by Primo.  Primo will supply a replacement if your modem fails unless you are found to be at fault, in which case you will be charged for the replacement.

A $199 charge (GST inclusive for residential, ex GST for business) will be added to your final account if your modem is not returned within 14 days should you choose to disconnect from Primo.

These plans do not come with a free Static IP address. Static IPs can be purchased for $5 per month (GST incl).

We are available by phone during our business hours; which are 9am - 5:30pm weekdays.

You can also contact us by email 24/7, 365 days a year.

Business customers also receive priority technical support as well as access to our afterhours emergency fault service.

Business After Hours

We provide a free emergency business after hours calling service.  This service is only free to customers paying for business or corporate plans*.

Selecting this option on our 0800 123 774 phone service will direct you to an on call technician. 

IF YOU ARE NOT A BUSINESS PLAN CUSTOMER AND CONTINUE WITH THIS OPTION YOU WILL BE CHARGED $99. 

*For avoidance of any doubt, the emergency after hours calling service is not free to 'businesses' who pay for a residential plan.