Complaints Policy & Procedure
We value the relationship we have with all our customers and want to make sure that your experience with us is the best it can be. We are a signatory to the NZ Telecommunications Forum Inc Customer Care Code which sets out standards to follow when engaging with our customers.
We view your feedback as an opportunity to learn and improve for the future. If you're not happy with any aspect of the services we provide we'd like to hear from you so that we can quickly put things right.
If we’ve done a good job for you, let us know too so that we can keep doing more!