Primo Privacy Policy

PrimoWireless Limited, trading as Primo, respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what personal information we collect, how we use it, who we may share it with, and your rights under the Privacy Act 2020.

1. Who this applies to

This policy applies to personal information we collect from people who:

visit our website

contact us by phone, email, social media, webform, or in person

ask us about our services

apply for or use our products and services

take part in promotions, referrals, surveys, events, or community initiatives

interact with us as a customer, business contact, contractor, or partner

2. What information we collect

Depending on how you interact with us, we may collect information such as:

your name

phone number and email address

physical or service address

username, account number, and customer records

the products or services you are interested in or use

billing, payment, and account information

records of your enquiries, applications, support requests, or communications with us

technical and usage information relating to our website, services, network, devices, or systems

information needed to confirm eligibility, availability, installation requirements, or service performance

3. How we collect information

We may collect personal information:

directly from you

through our website forms and online tools

when you contact our team

during sign-up, onboarding, billing, support, or account management

from contractors, installation partners, network providers, or other service partners involved in delivering services to you

from publicly available sources where permitted

from credit reporting agencies or other third parties where authorised or permitted by law

4. Why we collect information

We collect and use personal information to:

respond to enquiries and provide quotes or recommendations

check service availability and suitability

process applications and set up services

verify identity where needed

manage installations, provisioning, billing, and support

operate, maintain, secure, and improve our website, systems, and services

communicate with you about your account, services, outages, updates, promotions, or support matters

administer referrals, promotions, sponsorships, competitions, surveys, or community initiatives

detect, prevent, and investigate fraud, misuse, security issues, or other unlawful activity

meet our legal and regulatory obligations

5. Who we may share information with

We may share personal information with trusted third parties where needed for the purposes above, including:

network and infrastructure providers

installation, field service, and technical support contractors

billing, payment, software, CRM, ticketing, hosting, communications, and IT service providers

professional advisers, debt recovery providers, insurers, or auditors

regulators, law enforcement agencies, or other parties where required or permitted by law

credit reporting agencies and related service providers where relevant to a credit-related application or customer relationship

We only share information where there is a legitimate reason to do so and, where required, where you have been notified or have authorised it.

6. Credit checks and credit reporting

For some services, we may carry out a credit check or use information from a credit reporting agency as part of an application process or ongoing account management where permitted by law.

We will provide your personal information to Centrix Group Limited when we use their consumer credit reporting services (for example for credit checking). Details of how Centrix handles your personal information can be found here: https://www.centrix.co.nz/privacy-statement

Centrix will collect your credit information for the purpose of providing credit reporting services to us and other subscribers to Centrix consumer credit reporting services, and will use and disclose your credit information in accordance with their Privacy Statement. You have rights of access to and correction of your credit information and any other personal information held by Centrix as set out in their Privacy Statement.

7. Cookies, analytics and website logs

When you use our website, we may collect technical information such as your IP address, browser type, pages visited, time spent on pages, referring pages, and similar usage information.

We may use cookies and similar technologies to:

help our website function

remember preferences

understand website traffic and usage

improve website performance and user experience

support analytics and marketing activity

You can control cookies through your browser settings, though some parts of the website may not function properly if cookies are disabled.

8. Storage, security and retention

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

We keep personal information only for as long as it is needed for the purpose it was collected, or as required by law, regulatory obligations, dispute resolution, fraud prevention, or legitimate business record-keeping.

9. Access and correction

You have the right to request access to the personal information we hold about you, and to ask us to correct it if you think it is wrong.

To request access or correction, please contact us using the details below.

10. Marketing communications

We may send you service-related communications, such as billing, outage, support, or account notices.

We may also send you marketing communications where permitted by law. You can opt out of marketing messages at any time by using the unsubscribe option or contacting us.

11. Third-party websites and services

Our website may link to third-party websites or services. Those websites and services have their own privacy practices, and we are not responsible for them.

12. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

13. Contact us

If you have a question about this Privacy Policy, or want to request access to or correction of your information, please contact us: