The Chief of Veggie Bytes.

One of the voices you’ll hear if you call the Primo Customer Success Team is that of Anthony Finnerty.

He joined Primo in February 2022 as our front of house person, and is now fulltime into help-deskery, making sure connections are working and troubleshooting any issues with customers.

A local through and through and from a large family (he has seven younger siblings) he studied at WITT, doing a diploma in Information Technology. After graduating he spent some time doing forensic-level car grooming till he landed the job at Primo. So not only can he reconfigure your router, he can give you some good tips on getting some of the weirder stains out of carpets.

He’s enjoying the customer service side at Primo.

“Sometimes people have been trying for a while to get decent Internet and it’s nice to be able to give then a ‘yes’, for a change, instead of the ‘no’ they’ve been getting.”

Outside of Primo hours Anthony spends time with his partner and stepchild doing walks around Taranaki, particularly the ones with a waterfall along the way. All the family are vegetarians, and they have a habit of collecting rescue animals, currently having two dogs and a cat.

The Gigabit Gladiator.

Joshua Cook is one of the specialised generalists that Primo has to install its wireless internet around Taranaki. 

He has a mix of good practical trade skills, coupled with the IT networking and programming skills he picked up through eCampus and LinkedIn Learning. 

Stratford born and raised, Josh joined Primo in March, 2022, after working for 10 years at ANZCO Goods in Eltham.  

Apart from the IT training, he also had some electrical work experience, which is also handy in working out how to get cables, and signals, into a house and through to the router. 

He enjoys hitting the roads and getting to some of the more remote, beautiful places. Places few Taranakians see! 

Systems Administrator.

Hanan makes sure Primo’s systems and security run reliably so customers enjoy seamless connections.

Over his 12 years at Primo, he has moved from the help desk to network operations, coming up with software solutions to make things easier and which keep the network performing at its best.

Problem-solving is a key part of his job, whether it’s modifying the systems and helping customers, or tackling challenges like network disruptions from unexpected sources.

Hanan enjoys gaming, reading, sports, and exploring New Zealand while knocking off a growing number of mini putt courses.