James Locke

Front of House

James Locke.

Front of House.

A Taranaki local. Based in Wellington since ‘06 but recently relocated to New Plymouth to spend more time with family and close friends.

James has worked in IT Sales roles for international oil and gas, telecommunications and electronics brands since graduating from business school in the early 2000’s.

He recently finished a seven year stint with another leading NZ ISP and is now looking forward to sharing his broad industry knowledge and experience with PRIMO’s friendly local customers.

His extracurricular interests include; Airsoft Rangers, Martial Arts, Amateur Photography & spending more time with his two month old granddaughter.

Primo Mobile Text Shortcodes

Hi, thanks for being a Primo Mobile customer, we hope you are enjoying the experience!

To make it even easier for you, we now have text short codes to help you manage your mobile plan.

You can text HELP to 8255. You will get a text back with all the text codes we currently have, or reply to the text with your question and we will get back to you during normal business hours.

Or, simply text the following key words to 8255

DATA – See remaining mobile data

MINUTES – See remaining minutes

ADDON1G – Add 1GB Data Add-on ($7)

ADDON5G – Add 5GB Data Add-on ($25)

Please note that delays may occur in the response, this is normal.

When data top ups are completed you will get either:

Top up Successful:

Success! 1GB (or 5GB) of Add-on Data has been added.
X GB Data Remaining. Y GB Add-on Data Remaining.

Top up Failed:

An error occurred, please try again. If the error persists, please contact us!

Remember to save 8255 to your mobile phone address book for easy access! We hope you enjoy this extra feature.

We are always here to help, so if there is any further assistance you need, feel free to contact our Customer Success Team on 0800 123 774.

Fast and Easy

This was so fast and easy, they answered my questions promptly and got things underway right away! – Customer Survey Oct 2024

Super friendly

Super friendly and nice, so easy to communicate with! The person I spoke to went over and beyond to help me connect my internet on move in day. – Customer Survey October 2024

Mark Jackson

Business Development

Mark Jackson.

Business Development.

Born in Hamilton (Ngāti Maniapoto) and raised in Wanganui, Mark spent much of his life in Melbourne, where he worked in IT roles, including IT Technician, Helpdesk, and Network Administration.

He also operated his own IT business in Melbourne, focusing on Wide Area
Networking and Citrix solutions.

Over time, Mark developed a strong interest in Sales and Marketing, leading him to shift from technical roles to focus entirely on these fields.

After leaving Melbourne, Mark relocated to Whitianga, where he lived for 11 years before moving to Taranaki 4 years ago.

He is a father of three children (ages 11, 8, and 2), a keen surfer, and has a passion for buying and selling guitars