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Actual user speeds will vary and are affected by various factors including the hardware and software used, number of devices, time of day, and where the data is coming from.

In order to get the best performance out of your Primo Fibre connection, we recommend;

▶A quality modem that is capable of supporting ultrafast speeds, such as the business grade ones provided by Primo for fibre connections.

▶A high-spec laptop or PC, running the latest operating system with all drivers up to date.

▶For optimum speeds cabling directly to your modem with an ethernet cable is better than Wi-Fi, which can have a large impact on speed.

▶All equipment supplied to you during the installation remains either the property of PrimoWireless Ltd or the Local Fibre Company (LFC).

▶Primo gear supplied may be pre-loved, this is our way to reduce, reuse and recycle.

▶The router supplied remains the property of Primo. Primo will manage the router, and configuration changes can only be performed by Primo.

▶Primo will supply a replacement if your router fails unless you are found to be at fault, in which case you will be charged for the replacement.

▶A $199 (excl GST) charge will be added to your final account if your router is not returned within 14 days should you choose to disconnect from Primo.

Plan changes can be requested at any time, and take effect on 1st of the month.

Plan Changes requiring a speed change, incur a fee of one month’s charge of the new plan, or sign a new contract and it’s free.

On our capped 250GB data plans we don’t slow you down when you reach your data cap, it’s always Ultra-Fast and we have a super low over usage cost of only $1.00 per GB (incl GST).

You can get rid of your copper phone lines altogether and move to our Primo Phone service for only $15.00 (incl GST) per month per line – click here for more info.

We also do PABX systems – talk to us about upgrading your systems and the long term savings you can make.

We can advise on, design, install and manage your internal Wi-Fi networks that are customized to the building and your business’ needs, maximizing coverage for your staff and guests

By using direct point to point links such as dark fibre and/or wireless to connect offices, sites and farm buildings, business can run one network in multiple locations. More advanced options like Layer 2 Tunneling or Layer 3 Fabric can be designed and implemented by our Network Engineers and tailored to your requirements.

Business connections also come with one free static IPv4 allowing for hosting of services such as email servers and VPN concentrators. Additional IP addresses are available to allow you to host more of these services.

We supply and manage business grade routers to improve connection management ensuring a consistent service experience for your business.

Business customers also receive priority technical support as well as access to our afterhours emergency fault service.

We are available by phone during our business hours; which are 9am – 5:30pm weekdays.

You can also contact us by email 24/7, 365 days a year.

Business After Hours

We provide a free emergency business after hours calling service.  This service is only free to customers paying for business or corporate plans*.

Selecting this option on our 0800 123 774 phone service will direct you to an on call technician.

IF YOU ARE NOT A BUSINESS PLAN CUSTOMER AND CONTINUE WITH THIS OPTION YOU WILL BE CHARGED $99.

*For avoidance of any doubt, the emergency after hours calling service is not free to ‘businesses’ who pay for a residential plan.