Max Speed data refers to data that is delivered at the maximum speed available on the One NZ network. The speed experienced is dependent on your location and the device you are using.

The amount of your full speed data allowance varies depending on which plan you have selected.

You can also check your data usage by logging into your MyPrimo Portal (updated daily).

If you continue to exceed your Max Speed Data allowance, then it might be time to upgrade your plan.  All our plans are open term, which means you can change your plan to suit your needs once a month.

Fair use applies.

 

Endless calls & TXTs are for standard person-to-person calls and TXTs to standard NZ and Australian numbers. Excludes special and premium numbers (i.e. short codes). Personal Mobile use only.

Any non-standard calls will be charged per minute, rounded up to the closest full minute, unless otherwise stated by the service provider.

Calls to voicemail are FREE. - 707 is the number to call for voicemail access

MMS/PXTs - 49c per MMS/PXT to One NZ mobiles, any other mobile network in NZ and any email address.

International calls - $0.69/min for calls to mobiles & landlines in Ireland, UK, USA & Canada. $1.39/min for mobile & landlines to other countries. Satellite calls/min: $15.64 Inmarsat A, $11.50 Inmarsat B, $4.03 Global Star

Video Calls (excluding video calling apps and other data-based video calling features). $0.49/min to One NZ mobiles. $2.00/min to other NZ/international mobiles.

 

Companion plans are perfect for adding all the crew to one bill and not having to worry about sharing data, talk or TXTs.

On your personal pay monthly endless data plan $65 Go15 or $70 Go50, you can add 1, 2 or 3 people for $35 each per month – so everybody has a massive amount of data, minutes and TXTs every month.

▶ Companions must be on the same Primary plan billing account and plan type as the Primary Plan e.g. all Go50 plans.

▶ The Primary Plan account holder is liable for all charges including the cost of each plan.

▶ Speeds reduced to a maximum of 1.2Mbps after Max Speed Data allowance exceeded.<

▶ Unlimited voice calls & TXTs to standard NZ & Oz numbers e.g. no short codes or MMS/PXT. Personal Mobile use only.

▶ Fair use applies.

Benefits:

▶ No more sharing. Everyone gets their own endless data plus endless calls and TXTs to standard NZ and Aussie numbers.

▶ Hotspot included at no extra cost.

▶ Managing costs is easy with one bill.

What do I need to know when joining a companion plan?

Because your mobile number is added to the Primary plan holder’s account, they effectively take control of the number and are responsible for all the monthly charges incurred, including the plan price.

This also means the Primary plan holder will be able to:

▶ See a record of all calls and TXT messages made and received from your number (but not the content of the calls or TXT’s).

▶ Change the Primary and Companion plans in the group eg downgrading or upgrading the plan type, adding call bars to prevent international dialling, or adding or removing other add-ons.

▶ Terminate or suspend the Primary Plan and/or the Companion Plan.

▶ Move your number over to another provider.

 

With Wi-Fi Calling it’s easy to make and receive calls and texts in any location covered by Wi-Fi across NZ or overseas, even when you have a weak or no mobile signal.

It works like a normal call, plus there’s no additional charge for Primo customers as it will come out of your mobile plan’s call and text allowance as usual.​ It will also use a minimal amount of your internet data.

Easy to set up and even easier to use, simply check you have an approved OneNZ compatible mobile phone that’s been updated with the latest software, then turn on Wi-Fi Calling in your phone’s settings, and connect to a Wi-Fi network.​ Note that local interference and Wi-Fi traffic load may impact the Wi-Fi Calling experience at certain times.

When in use, an icon will be displayed on your device, at the top of your screen.

Connect inside or outside without a fuss – Wi-Fi Calling connects automatically if you’re connected to Wi-Fi and have a weak mobile signal.

Over time, as new software is released and updated on phones, we expect more devices to be enabled for Wi-Fi Calling.​ Within NZ, all calls will try to connect to the cellular (mobile) network first, and then try to use Wi-Fi if the mobile signal is too weak*. But if you are overseas, then Wi-Fi Calling will be automatically preferred.

When overseas, connect to any available Wi-Fi network and turn on Wi-Fi Calling to be able to call and TXT as if you are still in NZ. You don’t need to turn on Roaming to use Wi-Fi Calling so you won’t be charged roaming rates however your minutes and TXTs used over WIFI Calling will come out of your mobile plan allowance. Eg if you call a NZ number using Wi-Fi Calling while roaming overseas, this will come out of your plan allowance. If you call a local number in the country you’re traveling in, you’ll be charged the standard cost of calling an international number, like you would at home. Note that calls will drop once you leave Wi-Fi coverage, and you will need to turn on Roaming to make a call.

You can make emergency calls using Wi-Fi Calling, it will first try to use the mobile network before it uses Wi-Fi Calling*. Emergency Mobile Alerts will only be received if you have coverage from the mobile network, if you use Wi-Fi Calling in a non-coverage area or are on airplane mode you won’t receive the Emergency Mobile Alert.

* VoLTE registered phones connected on the 4G or 5G networks should automatically transfer between Wi-Fi and mobile signal which means you shouldn’t get cut off while you’re on the phone.  A non VoLTE phone will use Wi-Fi Calling in suitable conditions, but not hand in or out of cellular.

*Wi-Fi Calling uses your broadband connection.  If there is a power cut that affects your broadband equipment (wireless connection, routers etc), then Wi-Fi Calling won’t work.  Are you or anyone in your household a vulnerable consumer under the 111 Contact Code? Read more about it here.

 

To enjoy 5G on your endless Mobile plans you will need a 5G phone (buy from any good electronics store) and be in a 5G coverage area.

5G is now live in parts of selected NZ cities and is being rolled out to more New Zealanders all the time. 5G is included in all Primo Mobile plans at no extra cost for a limited time.

 

Hi, thanks for being a Primo Mobile customer, we hope you are enjoying the experience!

To make it even easier for you, we now have text short codes to help you manage your mobile plan.

You can text HELP to 8255. You will get a text back with all the text codes we currently have, or reply to the text with your question and we will get back to you during normal business hours.

Or, simply text the following key words to 8255

DATA - See remaining mobile data

ADDON1G - Add 1GB Data Add-on ($7)

ADDON5G - Add 5GB Data Add-on ($25)

Please note that delays may occur in the response, this is normal.

When data top ups are completed you will get either:

Top up Successful:

Success! 1GB (or 5GB) of Add-on Data has been added.
X GB Data Remaining. Y GB Add-on Data Remaining.

Top up Failed:

An error occurred, please try again. If the error persists, please contact us!

Remember to save 8255 to your mobile phone address book for easy access! We hope you enjoy this extra feature.

We are always here to help, so if there is any further assistance you need, feel free to contact our Customer Success Team on 0800 123 774.