You can get rid of your copper phone lines altogether and move to our Primo Phone service for only $15.00 (incl GST) per month per line – click here for more info.
We also do PABX systems – talk to us about upgrading your systems and the long term savings you can make.
We can advise on, design, install and manage your internal Wi-Fi networks that are customized to the building and your business’ needs, maximizing coverage for your staff and guests
By using direct point to point links such as dark fibre and/or wireless to connect offices, sites and farm buildings, business can run one network in multiple locations. More advanced options like Layer 2 Tunneling or Layer 3 Fabric can be designed and implemented by our Network Engineers and tailored to your requirements.
Business connections also come with one free static IPv4 allowing for hosting of services such as email servers and VPN concentrators. Additional IP addresses are available to allow you to host more of these services.
We supply and manage business grade routers to improve connection management ensuring a consistent service experience for your business.
Business customers also receive priority technical support as well as access to our afterhours emergency fault service.
We are available by phone during our business hours; which are 9am – 5:30pm weekdays.
You can also contact us by email 24/7, 365 days a year.
We provide a free emergency business after hours calling service. This service is only free to customers paying for business or corporate plans*.
Selecting this option on our 0800 123 774 phone service will direct you to an on call technician.
IF YOU ARE NOT A BUSINESS PLAN CUSTOMER AND CONTINUE WITH THIS OPTION YOU WILL BE CHARGED $99.
*For avoidance of any doubt, the emergency after hours calling service is not free to ‘businesses’ who pay for a residential plan.
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A large portion of business is done online, so any downtime leads to lost sales, decreased productivity and damage to your reputation. Loss of connectivity is a serious threat to your business. The solution to a loss of connectivity is a backup up wireless connection.
▶ Protect your business from expensive outages
▶ Stay connected via phone and internet throughout outages
▶ Remain open for business
▶ Set up a remote site quickly or keep remote sites open during outages
▶ Peace of mind for you, employees, and customers
The process is quite simple and straightforward. Alongside your Fibre connection our own technicians will conduct a site survey to determine the best location for our equipment. Ideally, this location is protected, yet accessible if needed, and has the best signal availability. From there, the equipment is installed and plugged into a router that is configured to handle the failover.
So, if the fibre connection goes down, the wireless connection comes up on an as-needed basis.
And, if your fibre installation is delayed for any reason we can get you up and running over the wireless connection faster!
*Subject to signal testing and Primo’s wireless coverage area. Install costs are based on line of sight to our current towers and additional setup costs may occur if a pole, or extra cable, etc is needed to raise the antenna to achieve line of sight.
▶ Router included*
Early disconnection fee of $149 (ex GST) applies – moving business? Contact our helpdesk for further information about reconnecting
▶ Router included with $5/month rental fee
For your guide to the Tuatahi First Fibre installation process click here or Chorus installation click here.
Primo provides free technical and fault finding support for all Primo gear, however where a fault is found to have been caused by the customer, and/or a technician is called to site, we reserve the right to charge for the call out and any equipment replaced.
Router courier fee $20 or picked up from our office.
*when contract ends, router rental of $5/month applies
▶ We provide the router and will connect you for FREE with all new 12 month signups!
▶ Fibre broadband connections are high quality with a low latency.
▶ You get speed, performance, and reliability all rolled into one service.
▶ Improved Wide Area Network (WAN) connectivity across multiple sites.
▶ Improved information sharing, and tools across multiple sites.
▶ Cloud computing and Software as a Service (SaaS) applications.
▶ IP telephony to deliver improved integration of voice communications.
▶ High definition video conferencing across multiple sites/companies.
▶ One free fixed/static IPv4 IP address for servers, VPN’s, etc.
Our multi-skilled team can offer you a range of custom or out of the box solutions to enable you to make the most of our business communication tools. Contact us to see how we can help your business.
The Professor
In school, Brett’s affinity for Linux and Unix landed him a work experience with an Auckland-based IT firm. After this invaluable stint, he relocated to New Plymouth, working with various local companies before embracing the opportunity at Primo, a decision he wholeheartedly relishes.
What energizes Brett each day is the exceptional team he collaborates with. He asserts, “This team isn’t just cool; it’s downright awesome.” He’s particularly passionate about Primo’s “Primo It Forward” initiative, a testament to our commitment to community and connection.
Driven by the ever-evolving world of tech, Brett can’t imagine life without the conveniences of home automation, showcasing his penchant for a seamlessly tech-integrated lifestyle.
Now rooted in Primo, Brett looks forward to optimising systems for an even better digital experience for all.
The Signal Sensei
However, his adventurous spirit and desire to get into the outdoors led him to trade ink and toner for the internet and technology as a Primo installer.
When he’s not busy crafting connections in the digital realm, Aaron is a devoted fam bam man with an unstoppable team of 5 sons and a partner in crime, Jen.
Aaron loves to revel in the outdoors tramping, mountain biking and capturing moments through the lens of a camera.
The Percussive Problem Solver
He’s also had a stint in the music retail sector which is handy as he’s also a drummer – his current band, Gatekeepers, has an album out.
After a stint across the ditch cut short by the pandemic, he’s glad to be home in New Plymouth and helping out anyone calling Primo’s help desk. And in his spare time, he notches up some quality time with computer gaming.
