Wireless Backup

Business Continuity Wireless Backup

Add to your Fibre Connection

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One off install of $599* (ex GST)

Have a backup plan – Keep your business moving forward 24/7, protect it and your peace of mind with a Primo Business Continuity Plan.

For Taranaki Businesses, your Primo unlimited Ultra-Fast Fibre plan can include our wireless backup service, for a one off install cost you get two services each month for the price of one!

A large portion of business is done online, so any downtime leads to lost sales, decreased productivity and damage to your reputation. Loss of connectivity is a serious threat to your business. The solution to a loss of connectivity is a backup up wireless connection.

▶ Protect your business from expensive outages

▶ Stay connected via phone and internet throughout outages

▶ Remain open for business

▶ Set up a remote site quickly or keep remote sites open during outages

▶ Peace of mind for you, employees, and customers

The process is quite simple and straightforward. Alongside your Fibre connection our own technicians will conduct a site survey to determine the best location for our equipment. Ideally, this location is protected, yet accessible if needed, and has the best signal availability. From there, the equipment is installed and plugged into a router that is configured to handle the failover.

So, if the fibre connection goes down, the wireless connection comes up on an as-needed basis.

And, if your fibre installation is delayed for any reason we can get you up and running over the wireless connection faster!

*Subject to signal testing and Primo’s wireless coverage area. Install costs are based on line of sight to our current towers and additional setup costs may occur if a pole, or extra cable, etc is needed to raise the antenna to achieve line of sight.

Installation Cost

Free connection with 12 month contract

▶ Router included*

Early disconnection fee of $149 (ex GST) applies – moving business? Contact our helpdesk for further information about reconnecting

Connection with no contract – $149.00 (ex GST)

▶ Router included with $5/month rental fee

For your guide to the Tuatahi First Fibre installation process click here or Chorus installation click here.

Primo provides free technical and fault finding support for all Primo gear, however where a fault is found to have been caused by the customer, and/or a technician is called to site, we reserve the right to charge for the call out and any equipment replaced.

Router courier fee $20 or picked up from our office.

*when contract ends, router rental of $5/month applies

Key Benefits of Fibre Broadband

▶ We provide the router and will connect you for FREE with all new 12 month signups!
▶ Fibre broadband connections are high quality with a low latency.
▶ You get speed, performance, and reliability all rolled into one service.
▶ Improved Wide Area Network (WAN) connectivity across multiple sites.
▶ Improved information sharing, and tools across multiple sites.
▶ Cloud computing and Software as a Service (SaaS) applications.
▶ IP telephony to deliver improved integration of voice communications.
▶ High definition video conferencing across multiple sites/companies.
▶ One free fixed/static IPv4 IP address for servers, VPN’s, etc.

Our multi-skilled team can offer you a range of custom or out of the box solutions to enable you to make the most of our business communication tools. Contact us to see how we can help your business.

Brett Healy

The Professor

Brett Healy.

The Professor.

As our Customer Success Team Leader, Brett’s all set to champion our team, ensuring our customers always experience unparalleled support.

In school, Brett’s affinity for Linux and Unix landed him a work experience with an Auckland-based IT firm. After this invaluable stint, he relocated to New Plymouth, working with various local companies before embracing the opportunity at Primo, a decision he wholeheartedly relishes.

What energizes Brett each day is the exceptional team he collaborates with. He asserts, “This team isn’t just cool; it’s downright awesome.” He’s particularly passionate about Primo’s “Primo It Forward” initiative, a testament to our commitment to community and connection.

Driven by the ever-evolving world of tech, Brett can’t imagine life without the conveniences of home automation, showcasing his penchant for a seamlessly tech-integrated lifestyle.

Now rooted in Primo, Brett looks forward to optimising systems for an even better digital experience for all.

Brett’s Team.

Customer Success Team.

Zoe Rook

Miss Moneypenny

Callum Glennie

The Concierge

Jason Leef

The Customer Care Bear

Anthony Finnerty

The Chief of Veggie Bytes

Jackson May

The Percussive Problem Solver

Mark Jackson

Business Development

James Locke

Front of House

Aaron McCallum

The Signal Sensei

Aaron McCallum.

Installer.

Before joining Primo, Aaron was on an exhilarating journey as the owner of Paper Plus Hawera.

However, his adventurous spirit and desire to get into the outdoors led him to trade ink and toner for the internet and technology as a Primo installer.

When he’s not busy crafting connections in the digital realm, Aaron is a devoted fam bam man with an unstoppable team of 5 sons and a partner in crime, Jen.

Aaron loves to revel in the outdoors tramping, mountain biking and capturing moments through the lens of a camera.

Jackson May

The Percussive Problem Solver

Jackson May.

The Percussive Problem Solver.

He’s a man of many parts, having been a barber for 10 years after leaving New Plymouth Boys High.

He’s also had a stint in the music retail sector which is handy as he’s also a drummer – his current band, Gatekeepers, has an album out.

After a stint across the ditch cut short by the pandemic, he’s glad to be home in New Plymouth and helping out anyone calling Primo’s help desk. And in his spare time, he notches up some quality time with computer gaming.

Mount Messenger

Talor Green

Lord of the Pings

Talor Green.

Lord of the Pings.

Talor Green is Primo’s senior network engineer.

He and his family moved to Taranaki from Tauranga, and he brings plenty of expertise from his time working with wireless internet providers on the eastern coast.

Originally from Turangi, Talor’s job at Primo is to make sure everything keeps working. If gear fails, or the weather tries its best to break the network, he’s there to keep it going.

Apart from his internet expertise, he also brought over his wife Eveline and their two daughters and they’ve settled in nicely.

He says as a bit of a tech-head, he enjoys working at Primo.

“The network has been built the right way. And for me, tech wise, this is like a kid going to Disneyland.

“Everything’s next level and Primo’s got all the toys!”

Talor’s Team.

The Primo Network Team.

Hanan Pillette

Systems and Security Administrator

Anthony Finnerty

The Chief of Veggie Bytes

Anthony Finnerty.

The Chief of Veggie Bytes.

One of the voices you’ll hear if you call the Primo Customer Success Team is that of Anthony Finnerty.

He joined Primo in February 2022 as our front of house person, and is now fulltime into help-deskery, making sure connections are working and troubleshooting any issues with customers.

A local through and through and from a large family (he has seven younger siblings) he studied at WITT, doing a diploma in Information Technology. After graduating he spent some time doing forensic-level car grooming till he landed the job at Primo. So not only can he reconfigure your router, he can give you some good tips on getting some of the weirder stains out of carpets.

He’s enjoying the customer service side at Primo.

“Sometimes people have been trying for a while to get decent Internet and it’s nice to be able to give then a ‘yes’, for a change, instead of the ‘no’ they’ve been getting.”

Outside of Primo hours Anthony spends time with his partner and stepchild doing walks around Taranaki, particularly the ones with a waterfall along the way. All the family are vegetarians, and they have a habit of collecting rescue animals, currently having two dogs and a cat.

Joshua Cook

The Gigabit Gladiator

Joshua Cook.

The Gigabit Gladiator.

Joshua Cook is one of the specialised generalists that Primo has to install its wireless internet around Taranaki.

He has a mix of good practical trade skills, coupled with the IT networking and programming skills he picked up through eCampus and LinkedIn Learning.

Stratford born and raised, Josh joined Primo in March, 2022, after working for 10 years at ANZCO Goods in Eltham.

Apart from the IT training, he also had some electrical work experience, which is also handy in working out how to get cables, and signals, into a house and through to the router.

He enjoys hitting the roads and getting to some of the more remote, beautiful places. Places few Taranakians see!